A short review after payment covers the things that actually drive repeat visits. Guests give an overall rating, with an optional breakdown by dish, and a collapsible section for staff and service, ambience, value for money, cleanliness and speed of service.
Free-text comments are collected per branch into a reputation view, alongside post-visit surveys and a service-recovery queue for unhappy guests. You fix a bad evening while it can still be fixed, and you learn which dishes and which shifts guests love.
How it connects
What the owner sets up or sees in the portal, and what the guest sees in the QR menu. Screens are from the demo restaurant, Maison Lumière, with demo data.
Guests rate their visit, and the owner sees it by branch
After a visit the guest leaves an overall rating and an optional breakdown for staff, ambience and value. The portal collects it into a reputation view.
Unhappy guests go to a recovery queue
Low ratings and complaints reach a service-recovery queue with an owner and a deadline, so the team can put it right.
Key benefits
What Restaurant Feedback System does for your restaurant
Overall and dish ratings
An overall rating plus an optional breakdown by dish.
Five service aspects
Staff and service, ambience, value for money, cleanliness and speed of service, in a collapsible section.
A reputation view per branch
Free-text comments gathered by branch, with post-visit surveys.
A service-recovery queue
Unhappy guests land in a queue so you can put things right while it still matters.
How it works
The guest pays
A short review follows payment.
They rate
An overall rating, an optional breakdown by dish, and optional aspects such as service and speed.
Comments reach you
Free-text comments go into the branch reputation view.
You recover
Unhappy guests appear in the service-recovery queue.
Frequently asked
What can guests rate?
An overall rating and an optional breakdown by dish, plus staff and service, ambience, value for money, cleanliness and speed of service.
Can I see feedback by branch?
Yes. Comments are collected per branch into a reputation view.
What is the service-recovery queue?
A queue of unhappy guests, so your team can follow up while a bad evening can still be fixed.